Shipping & Returns


Standard orders must be placed by 11:59 PM ET to start processing on next day. Processing time usually takes 1 business day and orders will arrive within 3 business days from when the order is processed. Expedited orders must be placed by 12:00 PM ET to start processing the same day and will arrive based on the transit time of the selected service. Delivery times are based on orders placed Monday - Friday. 

 Shipping Method
Delivery Time
Standard 3 Day Shipping (Orders $39 and over)
3 business days
Standard Ground Shipping
3-8 business days
UPS 2nd Day Air
3-4 business days
UPS Next Day Air
2-3 business days
USPS Priority
3-5 business days

Sorry, expedited shipping options are not available for shipments to Hawaii, Alaska, US Territories, and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.


If you are not satisfied with your purchase for any reason, just follow our easy return process below! At BoxBeauty, we strive to provide quality products and amazing service. For that reason, you can return* your purchase within thirty (30) days form the date your order was delivered to your door.

Any and all samples are yours to keep, regardless of the return.

To return a product, use one of the following methods to contact us:

  • Live Chat: Click on our Live Chat button to start a conversation! If our agents are unavailable, leave a message and we'll get back to you ASAP.
  • Phone: 1.888.470.0560, M-F 9AM - 6PM CST
  • Email:

*Returns must be unused, in the state you received them, and in the original packaging. Returns

Orders placed on and fulfilled by BoxBeauty must be returned within thirty (30) days using Amazon's return instructions and are subject to Terms and Conditions. See our 'Returns & Refunds' policy on for the most up-to-date information.

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